How to raise a concern or request hardship assistance.
Our full complaints and financial hardship policy is being finalised. We take complaints seriously and aim to acknowledge within 1 business day and resolve within 21 days.
To lodge a complaint or request hardship assistance, email complaints@moneyme.com.au or call 1300 669 059.
If you are not satisfied with our response, you can contact AFCA — Australian Financial Complaints Authority — at afca.org.au or call 1800 931 678.