Frequently Asked Questions

To be eligible you must be:

• An Australian resident aged 18 or over
• Able to pass our KYC/AML identity verification
• Holding Bitcoin in a self-custody wallet (hardware or software) or an exchange you control
• Borrowing between $5,000 and $100,000 AUD

We currently do not lend against any other crypto asset - Bitcoin only. Altcoin collateral is not accepted.

Most applications are completed in under 10 minutes. The process has three steps:

• Identity verification - 2-3 minutes via our automated KYC provider
• Loan agreement - review and e-sign your loan contract
• Collateral deposit - send BTC to your unique custody address (on-chain confirmation time varies by network, typically 10-30 minutes for 3 confirmations)

Funds are disbursed to your nominated Australian bank account within 2 business hours of the collateral confirming on-chain.

Loans range from $5,000 AUD to $100,000 AUD. Loan terms are between 3 and 84 months with the option to repay early at any time - there is no early repayment penalty.

Your Bitcoin is held by Zodia Custody, a regulated institutional digital-asset custodian backed by Standard Chartered. Zodia uses HSM-based cold storage with M-of-N maker/checker approval - no single operator can move your assets.

Key protections:

• 100% offline cold storage for your collateral
• ISO 27001:2022 and SOC 1 Type II certified operations
• Assets held in segregated wallets - never commingled with operational funds
• Crime and cyber insurance coverage

MoneyMe Block can only instruct Zodia to move your Bitcoin in two circumstances: (1) releasing it to your nominated return address after full loan repayment, or (2) executing a liquidation if your LVR breaches the 80% threshold and you have not cured the position.

In all other cases, your BTC cannot be moved. Zodia acts as an independent custodian and verifies instructions independently of MoneyMe Block.

Yes. You can add more Bitcoin collateral at any time via your deposit dashboard. Adding collateral reduces your LVR, moving you further from the margin-call zone.

There is no fee to top up collateral and no minimum top-up amount (subject to Bitcoin network dust limits - practically, anything above 0.001 BTC is accepted).

After your final repayment is confirmed, you initiate a release via the portal. You provide a Bitcoin address you control (starting with bc1q or bc1p), which is whitelisted through Zodia's compliance process.

There is a mandatory 48-hour cooling-off period after whitelisting - this is a Zodia compliance requirement to prevent fraudulent address changes. After the 48 hours, you confirm the withdrawal using a one-time passcode and your BTC is sent to your wallet, typically within 4 hours.

LVR (Loan-to-Value Ratio) is the ratio of your outstanding loan balance to the current value of your Bitcoin collateral. For example, if you owe $30,000 and your BTC is worth $100,000, your LVR is 30%.

As Bitcoin price falls, your LVR rises. We monitor LVR continuously and alert you if it enters the warning zones:

• Healthy - below 60%. No action needed.
• Pre-margin warning - 60-70%. Add collateral or repay loan to bring it down.
• Margin call - 70-80%. Immediate action required within 24 hours.
• Liquidation - above 80%. BTC is sold to repay the loan.

We send alerts via all three channels simultaneously:

• Email to your registered address
• SMS to your registered mobile number
• Push notification via the MoneyMe app (if installed)

Alerts are sent at 60% LVR (pre-margin warning) and again at 70% LVR (margin call trigger). We strongly recommend keeping your contact details up to date and enabling push notifications.

You have two options to cure a margin call:

• Add more BTC collateral - deposit additional Bitcoin to bring your LVR below 60%. This is available 24/7 via the portal. A new deposit address is generated on demand.
• Repay part of the loan - reducing your outstanding balance lowers your LVR. Even a partial repayment may be sufficient. Contact us to arrange an early partial repayment.

You have 24 hours from the margin-call notification to cure the position before liquidation is triggered.

If your LVR exceeds 80% and the margin call is not cured within 24 hours, we will sell sufficient BTC to repay your outstanding loan balance plus any accrued fees.

We use institutional OTC desks to minimise price impact. If any BTC remains after the loan is repaid, the residual is returned to you within 5 business days.

Interest rates depend on your chosen LVR tier:

• Conservative (up to 30% LVR) - 9.0% p.a. (10.5% comparison rate)
• Moderate (31–40% LVR) - 11.0% p.a. (12.5% comparison rate)
• Standard (41–50% LVR) - 13.0% p.a. (14.5% comparison rate)

Lower LVR = lower risk = lower rate. We recommend the Conservative tier for first-time borrowers. Use the Pricing calculator to see exact repayment amounts.

Full fee schedule:

• Establishment fee: 1.5% of the loan amount (paid at settlement, included in comparison rate)
• Monthly account-keeping fee: $0
• Early repayment fee: Nil - repay anytime, no penalty
• Collateral top-up fee: Nil
• Collateral release fee: Network fees only (covers Bitcoin on-chain costs)
• Margin-call administration fee: $0 (no fee charged for margin call events)

Yes - you can repay in full at any time with no early repayment penalty. Interest is calculated daily on your outstanding balance, so repaying early reduces your total interest cost proportionally.

There are no break costs, exit fees, or prepayment penalties of any kind. Contact us to request a payout figure and we'll provide a same-day quote.

Yes. MoneyMe Block is a product of MoneyMe Limited (ASX: MME), an Australian Securities Exchange-listed company. MoneyMe Limited holds:

• Australian Credit Licence (ACL) 442218 - issued by ASIC, required to offer consumer credit
• AUSTRAC registration - as a Digital Currency Exchange provider, subject to AML/CTF obligations
• All lending complies with the National Consumer Credit Protection Act 2009 (NCCP)

MoneyMe Limited is an external dispute resolution (EDR) member of AFCA (Australian Financial Complaints Authority).

We take complaints seriously. Our internal complaints process:

• Submit a complaint via email: complaints@moneyme.com.au
• We acknowledge within 1 business day and aim to resolve within 21 days
• Complex matters may take up to 45 days - we'll keep you informed

If you're not satisfied with our resolution, you can escalate to AFCA (free to consumers) at afca.org.au or call 1800 931 678.

Your Bitcoin collateral is held in segregated custody by Zodia - it is not on MoneyMe's balance sheet and is not available to MoneyMe's creditors in an insolvency event. This is a key structural protection.

In the unlikely event that Zodia itself became insolvent, your Bitcoin remains legally yours (held on trust), not Zodia's property. Zodia's regulatory licence requires this asset segregation. However, there may be delays in accessing your assets during insolvency proceedings.

Note: Bitcoin holdings are not covered by the Australian Government's Financial Claims Scheme (which applies to bank deposits only).